When your work depends on trust and relationships, AI can feel like a threat. In this episode, we sit down with Lizzie Neufeld, CEO and founder of Strat Labs, to unpack the fear surrounding automation and explore how nonprofits can move forward without losing the human touch. The big takeaway: AI works best when it focuses on operations and internal capacity first, allowing fundraisers to spend less time buried in administrative tasks and more face-to-face time with donors.

Instead of searching for flashy new tools, Lizzie argues for a process-driven approach—mapping exactly where your team loses time and momentum each week so you can use systems, like project management platforms, to fix those leaks. Tune in to learn practical guardrails for auditing AI-generated content, how to automate major donor follow-ups while keeping humans in control, and why operations thinking and storytelling are the two skill sets that will matter most moving forward.