[PODCAST] The Ins and Outs of Community Engagement | Ft. Amy Sample Ward

NTEN’s CEO, Amy Sample Ward, and Randy covered a lot of topics in this week’s podcast.

Amy referenced her blog, where she writes about the ever-changing world of social media, engagement and the nonprofit sector in relation to generations.

It’s no secret that nonprofit branding is important to the success of your organization, but Amy had some different ideas on whether or not it’s the right thing to focus on.

Instead, she urges organizations to think about the idea of community. She believes that a community is a group of people that is already directly related to you and should never be something that you’re “targeting.” Your community is a group that has already opted to get content from you; whether it be through a podcast or email, they want to hear from you! Amy says that’s important because they’ve already said, “Yes! We like you!”

So what now? Is it like that awkward first date we’ve all been on? Yes, they like you, but what do you do about it? Cue: social media!

The point of social media can be confusing. But, for your nonprofit, focus on using it for:

  • Disseminating information about your causes and the organization.
  • Building community and engaging with different stakeholders.
  • Mobilizing actions like donations and volunteer work.

 

Social media is the perfect platform for getting your information out there! If your community follows you on Facebook, Twitter, Instagram, etc., then they will see it. It’s less invasive than an email, plus you can send more than one without being too overbearing. By doing this, you are inadvertently building your community. Now you have to direct your posts toward stakeholders. Do this by creating a strong call to action that will communicate your cause to them. Social media is great for actions, too. Asking for donations and volunteers is easy because it’s so widespread. You’re reaching people you’ve never met without doing a lot of heavy lifting!

Not sure you believe how easy it is? Don’t worry! You’ll get the hang of it. And when you do, post on social media and tag us with what you’ve learned in the podcast. Use the hashtag #nphubpodcastlearning to see what others are saying and start building your community!


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  • Great stuff- and to the point about “how much email?” – I think the answer to that is “it shouldn’t be the same for everyone.” A little list segmentation, and you can allow some supporters to get just a little email, maybe that once a month that Amy talked about, but others can opt in to more often. Give users choice, and those superfans will get more, have more to share, and you won’t get unsubscribes from those who don’t want a message from your charity every week. For example, in MailChimp – https://mailchimp.com/features/segmentation-and-groups/