How to Treat Volunteers as an Extension of Your Staff

Volunteers are a vital part of your nonprofit organization. They’re the ones doing the grunt work and producing tangible change for the cause you’re working to better. Once you’ve recruited a solid group of volunteers and have boots on the ground to make things happen, you need to develop relationships with them in order to treat them as an extension of your staff. We’ve got a couple of tips on how to manage your volunteers in hopes of retaining them for the future.

Implement a training program

If your nonprofit relies heavily on volunteerism, creating a training program is essential for volunteer safety and management. This is especially true if you’re expecting to continuously have large groups of volunteers. Make sure that you allot time and energy to coach your volunteers on specific tasks they will be doing. When they get it right the first time around, you won’t have to worry about going back and fixing any mistakes yourself later on.

Avoid volunteer burnout

A nonprofit’s limited budget sometimes means limited resources, a limited staff and a whole lot of the workload falling on the same peoples’ shoulders. Burned out employees and volunteers aren’t productive, and they transfer their stress into their actions at work. Here are some ways to manage and prevent burnout:

1. Schedule regular check-ins with your volunteers to see where they’re at in terms of progress. Make sure to ask them about their experiences working for your organization and things they might be worried about.

2. Don’t micromanage. You hired volunteers because you can’t do everything yourself, so let go and let them do their work.

3. Give your volunteers appropriate breaks and coordinate their schedule around yours to see how you can work together.

Learn how to say no

Don’t ever feel like you have to accept a volunteer just because they’re willing to volunteer, especially if you don’t have anything for them to do. You want a volunteer that fits your culture and wants to help, so make sure they’re there for a reason.

When saying no to volunteers, it’s important to handle the situation delicately. You don’t want to burn any bridges with volunteers you want to keep in your network. Even if you’ve already given them options, touch base with them regularly just in case.


volunteers extension of staff

Hana Muslic

Hana is a recent graduate of the University of Nebraska-Lincoln, putting her journalism degree to use by writing articles for the Hub’s national publications and overseeing the national social media accounts. Hana is dedicated to the nonprofit sector and giving back to the community that has given so much to her. If you need some last minute plans, she will most likely join you in impulsively buying concert tickets right before the show.

September 22, 2017

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